Delivery Policy

Order Processing

• All orders are processed within 1–2 business days.
  
• Orders placed on weekends or public holidays will be processed on the next business day.
  
• Once your order has shipped, you will receive a confirmation email with tracking information (when available).
  

Shipping Options & Timeframes

• Standard Shipping: Typically delivers within 3–7 business days.
  
• Shipping times may vary depending on carrier delays, weather conditions, or high-volume periods.
  

Shipping Rates

• Shipping rates are calculated at checkout based on your location and selected shipping method.
  
• Free shipping promotions (if applicable) will be clearly displayed on our website.
  

Order Issues

If your package is delayed, lost, or arrives damaged, please contact us at orders@peakvitamins.co.uk with your order number. We will work with the carrier to resolve the issue.

Health Supplement Returns

For safety, hygiene, and regulatory reasons, we cannot accept returns on opened or partially used supplement products.

We gladly accept returns on unopened, unused, and sealed products within 30 days of delivery.

Eligibility Requirements

To be eligible for a return:

• The item must be unopened, unused, and in its original packaging.
  
• You must provide proof of purchase (order number or receipt).
  

Non-Returnable Items

• Opened or used supplements
  
• Products with broken seals
  
• Gift cards
  
• Final sale or clearance items
  

Return Process

1. Contact us at orders@peakvitamins.co.uk to request a return authorization.
   
2. Once approved, we will provide return instructions.
   
3. Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged product).
   

Refunds

• Refunds are issued to the original payment method once the returned item is received and inspected.
  
• Please allow 5–10 business days for the refund to appear in your account.
  

Exchanges

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery, and we will send a replacement at no additional cost.